Products

The products available on the website for online shopping are cosmetics. All products are related to the availability of the moment. If the ordered product is unavailable and the order cannot be checked, Customer will be informed in advance by e-mail. Alta Manifattura Cosmetica Srls reserves the right at any time to vary the quantity and / or type of goods available on the website.

Prices

Product prices are expressed in € (Euro) and include all applicable taxes and duties. Shipment costs are excluded, unless expressly stated otherwise.

Alta Manifattura Cosmetica Srls constantly monitors the correctness of all the prices on the website, without however ensuring that there are no errors. If a mistake is found in the price of Alta Manifattura Cosmetica Srls will give the Customer the opportunity to repay the purchase of the Products at the correct price or to cancel them.

Promotions

Alta Manifattura Cosmetica Srls reserves the right to make, at certain times, special conditions of sale or promotions on the products on its website. Promotion conditions will be governed by Alta Manifattura Cosmetica Srls from time to time and communicated to their Customers.

Purchase conditions

The main features and prices of each product are listed in the offer for each product on the website.

In order to proceed with the purchase of the products, the Customer will have to fill in and send to the Alta Manifattura Cosmetica Srls the purchase order form in electronic form, following the instructions contained in the site. Customer will have to put the product in the "shopping cart" and, after viewing and accepting the delivery charges, as well as the General Terms and Conditions, the Privacy Policy and the terms of the Right of Withdrawal, must select the type of payment you want.

Orders can be made after registration and creation of a personal customer account by following the steps and instructions specified on the Site itself.

Conclusion of order

The contract between Alta Manifattura Cosmetica Srls and Customer will be concluded when the order submitted by the Customer, following the purchase procedure indicated on the Site, and once the payment has been received, arrives at the Site's address. The order sent by the Customer will be binding on Alta Manifattura Cosmetica Srls only if the entire purchase procedure has been regularly and correctly performed, without any obvious error from the site.

By submitting the order to Alta Manifattura Cosmetica Srls, the Customer affirms and declares that he has read all the instructions given to him during the purchase procedure and accepts the General Terms in its entirety.

Alta Manifattura Cosmetica Srls will send to the Customer, by e-mail, a confirmation of the purchase order sent by the Customer. The e-mail will include the date and time of the order, the address of Alta Manifattura Cosmetica, service information and general conditions, the price details, the payment method chosen by the Customer, delivery costs. The Customer is required to verify the content of the communication and immediately report any mistakes or omissions to High Cosmetic Processing Srls.

Shipping

All the orders made in Alta Manifattura Cosmetica Online Boutique are delivered by DHL or GLS expressed courier.

Standard shipping: The cost of shipment is 15 € and all items are delivered within 5 working days. Deliveries are not made during the holidays.

Delivery times: The orders are processed the business day after receipt. When the purchase has been completed and the e-mail confirming the order has been received, the orders will be filled according to the method of delivery selected. They may be some delays in processing order during holidays.

Delivery of orders: You can choose the most convenient place as the delivery address: your home, office or another person’s address. If there is nobody at the address given, DHL or GLS will try to make the delivery the next day. If it is not possible to deliver the order, the courier will leave a notice of “unsuccessful delivery”.

After the second attempt, Alta Manifattura Cosmetica will contact you by e-mail.

Countries of delivery: Alta Manifattura Cosmetica delivers to the following EU countries:

Austria
Belgium
Croatia
Czech Republic
Denmark
Estonia
France
Greece
Hungary
Ireland
Italy
Luxembourg
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
United Kingdom

The cost of transport depends on the country of destination and the product purchased. When you have selected the country of destination, you can select the type of delivery desired.

Returns

Alta Manifattura Cosmetica Srls guarantees maximum customer satisfaction, allowing the products purchased to be returned. We work constantly to offer safe products of perfect quality.

However, a piece may show some anomalies. If the product you have received shows any defects, please do not hesitate to contact our customer service at eshop@altamanifatturacosmetica.it, specifying the article reference number you can find on the order confirmation, the type of defect you have found and attaching a photo that shows the problem.

If there has been an error, please contact our customer services at eshop@altamanifatturacosmetica.it, specifying the order number, the product desired the product effectively received and attaching a photo.

You have to contact our customer service at eshop@altamanifatturacosmetica.it within 10 working days from the day you received the order.

Right of withdrawal

Should the customer not be satisfied with the product or if the products sent do not correspond to those ordered, the purchase can be returned within 10 business days of the delivery of the product.

Only the person who made the purchase (the name of invoice) is entitled to the right of withdrawal, nor order people who may have received the delivery.

The return of the product is subject to the acceptance of the product by Alta Manifattura Cosmetica

Srls. To make a return, please send an e-mail to eshop@altamanifatturacosmetica.it with the following information:

First name

Surname

Order reference number

Reason for returning the product(s)

The consumer will then send the product to Alta Manifattura Cosmetica Srls, preferably using insured delivery. The address is:

Alta Manifattura Cosmetica Srls

Corso Umberto, 123

71018 Vico del Gargano (FG) – Italy

Returned purchased articles will not be accepted if the above procedure has not been followed.

Conditions for acceptance of the return

To accept the returned products, Alta Manifattura Cosmetica Srls, will ascertain that it has not been used and that is not damaged in any way. Products returned must be sent within 10 days of the date of delivery of the order, in their original packaging or, if damaged, in packaging of an equivalent size and resistance. Alta Manifattura Cosmetica Srls will reimburse the return only if all these conditions are respected. Transport and handling costs will not be reimbursed.

Return delivery costs

In the case that the consumer intends to return a purchase, the delivery costs for the return of the product are at the consumer’s expense.

In the case in which a product is returned with a request for permanent return, replacement or exchange because it does not correspond to what was requested is intrinsically defective (in all cases for products that have not been used) the costs of returning it will be at expense of the consumer. When Alta Manifattura Cosmetica Srls has checked the nature and accept the complaint, the cost of returning the product will be at expense of Alta Manifattura Cosmetica Srls.

Crediting bank of reimbursement

After Alta Manifattura Cosmetica Srls has received the return and checked that all the requisites have been respected, it will send an e-mail of confirmation of the costumer. It will then credit bank the amount paid.

When purchasing with a credit card, the time necessary to display the reimbursement depends on the company that issued the card. The value date of the credit will in any case be the same as the debit.