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Privacy Policy

We respect your privacy. You can access your profile at any time and change your information and your authorizations.

The Customer must read carefully the following information on the protection of privacy: the rules regulating the privacy policy of the Site are applied whenever a Customer accesses the Site and decides to visit it and use the services offered, independently of the purchase of Products. 

The privacy policy of Alta Manifattura Cosmetica Srls complies with the privacy policy as per art. 13 of Legislative Decree 196/2003, called "Law on the processing of personal information" regarding users who access the Site and interact with the web services of Alta Manifattura Cosmetica Srls.

We inform you that these General Conditions are valid only for the Site and not for other websites over which Alta Manifattura Cosmetica Srls has no control or which it does not monitor. Alta Manifattura Cosmetica Srls therefore declines all responsibility in the case of errors, content, cookies, publication of immoral or unlawful content, banners or files that are not compliant with the laws and regulations currently in force on the protection of privacy by sites that are not managed by the Alta Manifattura Cosmetica Srls controller. 

Data Controller and supervisors

The data controller is Alta Manifattura Cosmetica Srls, registered office Corso Umberto, 123 – 71018 Vico del Gargano – Italy.

The personal information provided by the Customer may be forwarded to third parties exclusively for the purposes of performing the services requested and institutional activities or those connected with the activity carried out.

In particular, the data processed by Alta Manifattura Cosmetica Srls may be used:

  1. for purposes connected with the obligations of the law or covered by Community regulations and laws as well as by provisions issued by authorities legitimized to do so by the law;

  2. for the purchase of Products through the appropriate order form;

  3. to process the orders;

  4. to provide services of assistance and customer care;

  5. for registration on the Site, through the relative registration form, to provide the services of access to the reserved areas;

  6. for purposes functional to the activity of Alta Manifattura Cosmetica Srls for which you will have the faculty of expressing or denying your consent to the processing, including, for example: sending advertising material, newsletters, use of the information for statistical purposes and to create consumer profiles.

In relation to the purposes shown above, the processing is carried out by personnel in charge of the processing and using processing by software and storage of the information in databases. The methods of processing are all based on criteria and principles closely connected and correlated with the purposes and, in any case, ensure the confidentiality and security of the information. 

Compulsory or optional nature of the information requested and collected

The personal information of the Customer is requested and collected, and it must be given for the purposes shown under letters a), b), c), d) and e). In this case, refusal to consent will not allow the conclusion of the contract, i.e the evasion by Alta Manufacturing Cosmetics SRLs of the Customer requests will not be made.

Failure to give consent to the processing of optional information and for the purposes as per letter f) will not entail any prejudicial consequence.

To facilitate the identification of the information which is compulsory, the relative field will be marked by an asterisk (*). 

Subjects and categories of subjects to whom the information may be notified.

To comply with the contractual obligations taken on, as well as to perform the services provided, Alta Manifattura Cosmetica Srls also collaborates with external companies that perform activities which are closely connected with and instrumental to the performance and execution of the contracts concluded and services performed, such as: 

  • Transport companies and forwarding agents regarding the delivery of goods and customs formalities;

  • Banks for payments;

  • Financial administrations and other bodies to fulfil legal obligations;

  • Law firms for the protection of rights relating to contracts;

  • Self-employed professionals for administrative and accounting requirements;

  • Postal services.

The processing of information by these subjects therefore has the purpose of implementing the instructions received from customers and/or storage on IT supports. The information may also be communicated to subjects to whom communication is required due to legal obligations. 

Rights of the Customer

In compliance with Art. 7 Legislative Decree 196/2003, the Customer is entitled to access the following information: 

  1. Confirmation of the existence or not of personal information concerning them, even if not yet registered, and their notification in intelligible form.

  2. Indication: 

  1. of the origin of the personal information;

  2. of the purposes and methods of processing; 

  3. of the policy applied in the case of processing using electronic instruments;

  4. of the identifying details of the data controller, supervisors and representative designated according to Art. 5, section 2;

  5. of the subjects or categories of subjects to whom the personal information may be notified or that may learn of it in their capacity of representative designated in the territory of the State, of persons with responsibilities or appointees

  1. The person concerned has the right to obtain:

  1. the revision, correction or, if it is in their interest, the completion of the information;

  2. the cancellation, the transformation into anonymous form or the blockage of the information processed in violation of the law, including that which does not have to be stored in relation to the purposes for which the information has been collected or subsequently processed;

  3. proof that the operations as per letters a) and b) have been notified, including regarding their content, to those to whom the information has been notified or disclosed, except the case in which this obligation is impossible or entails a use of means which is clearly disproportionate to the respect of the right protected.

  1. The person concerned has the right to oppose, in all or in part:

  1. for legitimate reasons, the processing of personal information concerning them, although pertinent to the purpose of the collection;

  2. the processing of personal information that concerns them for the purposes of sending advertising or direct sales material or to carry out market research or commercial communication.